I enjoyed this gym for 2 years but canceled my membership today. They have had A/C problems for almost 2 months. Today the workout area felt more hot and humid than it did outside.
I have been coming here for a little over a year now and this is probably the cleanest gym I have ever been to. Everyone for the most part is courteous and wipe down equipment and there is a cleaning crew that comes in every day around 11pm. Weights are usually in their place and easy to find. The only problem is you always have the occasional lunk. It's frustrating because no one does anything about it. Those idiots slam weights regardless of the person in the front ringing the alarm. Kick these idiots out. If people bigger than you aren't slamming weights then why must you!?
Great staff! This is the best place to workout and meet new friends. The staff treats you like you belong.
I was purposely mislead by the employee at the front desk while canceling my membership, told that the $60 fee would buyout the remainder of my contract and settle all billing between myself and planet fitness. Three employees were at the counter and heard this from him, and the next day i was magically charged an additional monthly fee for the following month which I have not used and will not use. I notified management "eve" was the name she used, eve said that the employees are not abke to make that call and that she had every right to the additional month because it was in the original paperwork from one year ago at signing. This would have been understandable had the employee been honest or up front, however he was neither. he stated that i had $44 dollars worth of contract left to make it to term, and that i would have to wait out the 2 months or pay the buyout to cancel on the spot. I told him that I would take the second option and simply pay the fee and be done with the whole thing, which he said we were doing. If he had been right I would not be here voicing my opinion, These folks are either completely inept, or they are crooks. The manager of the location "Eve" was unapologetic for the miscommunication on the part of her sales assosiate and frankly rude when asked to honor his actions. I advise you to research their customer service and terms completely before signing up with these folks. I would love an opportunity to speak to the owner of this franchise location to discuss what happened to me.
It's a whole planet devoted to fitness. Happy landings!
Planet Fitness is a US Gym based in Rosenberg, Texas. Planet Fitness is located at 5101 Avenue H #12, Rosenberg, TX 77471, USA.
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