Worst and rudest customer service I've ever experienced. Lori was rude. As we tried to explain to her our issue, she continually interupted with demeaning and attacking comments. We were just trying to obtain service on a $2000+ tub/spa that we had purchased. We were even willing to pay for the service. However, Lori had no sense of customer service and when I politely asked her not to interrupt as we were trying to explain our needs, she hung up the phone. They don't ever have to worry about us calling again or making any referrals. Poor product and even worse customer service.
I purchased a spa (The Pegasus) and absolutely love it. Before making this purchase I did a lot of research and compared prices, warranty, service, and delivery/ installation policies. This place is the best considering their pricing was same or better than your big retailers AND they provide warranty AND service. Do your homework. All of the spas I found online had a warranty (and curbside delivery- not to your deck but only to the side of your driveway!!) but you have to SHIP and pay to send your spa out of state!!! Who is going to actually do that? My parents made that mistake and then couldn't find anyone local to service their spa. We were able to pick out everything for our spa (the color, etc) and have it customized. They even had the ability to add jets exactly where my specific back pain is. It only took 3 weeks to manufacture my spa exactly as I wanted it. Retailers have a 4-6 week wait. Delivery and installation was a breeze and was only a small fee. This is a mom and pop local place that will go above and beyond to meet your needs. Betty has been wonderful, even checking on us the next day to see if we needed help with anything. I doubt "C@stco" or "S@ms" would call you the next day. It was an easy scenic drive down hwy 36. We love our experience and wanted to share since we invested so much time researching. You can even use a flex acct if you have a Dr letter/ RX because spas are therapeutic and beneficial in so many ways. Anyway- I thought this place deserved to be given a 5 star review. Check them out before you make any decision.
Marathon Spa Baths is a US Spa based in Rosenberg, Texas. Marathon Spa Baths is located at 1549 TX-36, Rosenberg, TX 77471, USA.
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