Worst service I have ever experienced in a store was in their Printing Department. Came to get a sample invitation printed, and the employee acted like I was a burden on him, and got annoyed and made some rude comments when I was politely trying to help him with the print settings on the computer. (Keep in mind, there were no other customers). After that horrible ordeal, I now always drive the extra distance to the one in Sugar Land, where the staff there is extremely friendly and always get the job done perfectly.
Several of these reviews complain about the customer service in the print & copy center, which I know for a fact has been and is being re-staffed, which makes most of these complaints outdated. And the first review you see, left by Mr. Nathan Rowland, is a very unfortunate experience but none of it is the store's fault. If you buy something online instead of speaking to a person and seeing what you're buying first, you run the risk of not getting what you wanted. And then it took an incredibly long time for him to get his refund processed, which again is not the fault of anyone in the store. A very unfair review to leave on a page for one specific location. Placing an online purchase means you forfeit the right to hold the store accountable if there are issues with the order. It would be like me going into an ebay or amazon store, having a bad experience with a worker there, and then leaving a review saying the entire company is awful and mismanaged. Your frustration is valid, but misplaced. This store deserves more stars.
This place is a bunch of thieves. I bought a computer online and received an email saying to come pick it up. When I got to the store, the computer was not new like I ordered, I was a floor model that had severe signs of use and was no longer under warranty. I refused to accept the computer for obvious reasons. I was told that my credit card would not be charged and the pending charge would be released from my credit card. I waited a couple days and found out the charge was authorized for the full charge. I have been calling the corporate office for a week now and have been given the run around while being told my refund will take 7-10 days. It has now been 11 days and once again I have been told they are processing the refund and it will take 5-7 more business days. The customer service is horrible; I have been constantly told I would receive call backs which I still have not received and I've repeatedly been denied the ability to speak with a supervisor. My company will never do business here again and I will be filing a complaint with the FTC and Attorney Generals office.
Great store! Looks wonderful, and the staff is pretty great. The store should definitely be higher rated, but unfortunately most of the reviews on here are either old/outdated, about something petty (ie. not knowing where something is after the renovation), or docking points for something that is out of the store's control.
Pleasantly surprised today. Renovation appears to be finished, staff was extremely helpful ( they weren't about a month ago) and we got a great deal on a chair for my wife. Not sure if they brought in a new staff, but the renovation isn't the only improvement since I was there. Thank you and I'll be back
Very bad staff ..not helpfull at all. I asked one of the staff to show me something on the computer because i was not able to it ...she said she qill not do it ...she was a all young girl ..with straight hair ..had a nose ring on ...she was very rude and had a bad attitude...i will never go there again
Officemax is a US Electronics Store based in Rosenberg, Texas. Officemax is located at 24212 Commercial Dr, Rosenberg, TX 77471, USA.
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