Anthony is a great employee. The manager is rude and often ignores the importance of customer satisfaction. Anthony on the other hand is more professional than the manager. Keep up the great attitude despite the managers lack of respect for his customers.
Really annoyed right now. Just went and ordered a drink with my meal at the drive thru. Was told there's no medium cups so I get a small. Order a raspberry tea and pull away. Go to take a sip and theres no syrup. Pull back into the drive thru explain the issue and I'm asked what OTHER drink I would like. Say I'll have Dr. Pepper. Take a sip and it's coke. Seriously. The attendant kept shutting the window after every 5 seconds of engaging with me so I honk and tell her this wasn't what I asked for. I ask why she can't just go change the syrup for the tea that I originally wanted and she said she couldn't do that. I asked her why and she said because shipment didn't come until tomorrow. Whoever is manager needs to stock this store. Not my first issue with things not being available. Your customer should not have to go through 3 cups of different beverages to get one that is actually suitable
There noodles and rice were both cold. The rest was pretty good. Not sure if I came on a bad day or what was going on.
11:30 1/6/2017. Restaurant is clean. Food trays are clean. Jonathan checked me out with a smile and a thank you. Food is not as fresh as some other Panda Express. Probably been in the warmer for 15 to 20 minutes before I got here. 8 inside and watch service everyone seems to be pretty happy. And confirm that they have a low level of business which can have an impact on the third rotation. For fast food I would give it four stars and I would eat here again.
The food is what you would expect from this chain and I have not had any bad experiences with it in the past. I decided to write it hoping somebody will care that I showed up 30 minutes before closing in the Drive-Thru Lane and waited for 10 minutes before getting frustrated and driving off. I was told to hold one minute when I first pulled up and nobody ever got back to me.
Panda Express is a US Restaurant based in Rosenberg, Texas. Panda Express is located at 24622 Southwest Fwy, Rosenberg, TX 77471, USA.
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